(Order before noon GMT)
|United Kingdom(excluding Channel Islands & BFPO addresses)||up to 5 working days||£3.99|
|Northern Ireland and AB Postcodes||up to 7 working days||£9.50|
|Highlands and Islands||up to 7 working days||£9.50|
UK Standard Delivery
It takes day or two to tailor your order. You should receive your delivery within 5 -6 working days after you place your order (please note Saturday and Sunday are not classed as working days).
The cost of UK Standard Delivery is £3.99 and your order will be sent out via the most suitable carrier. Your order can be delivered any time between 8 am and 8 pm and a signature may be required on receipt. If you are not around to take delivery of your parcel, the carrier will leave a calling card telling you how you can pick it up. Delays possible during busy times – Ramadan / Eid, Holidays.
Unfortunately we cannot deliver on a bank holiday. In this instance please expect your delivery on the next working day.
UK Express Delivery
|United Kingdom(excluding Channel Islands & BFPO addresses)||Delivery up to 3 working day when ordered by 11 am Monday to Thursday.||£9.50|
|Northern Ireland and AB Postcodes||Allow for an extra 2 days on top of the Next Day service (3 days).||£13.99|
UK Express Delivery
The following are details of our UK Express Delivery service:
For express service – it takes 1 day to complete / tailor your order (if placed before 11 am). Order then sent by express post. You should get your order within 2-3 working days (excluding weekends and bank holidays). The cost of UK Express Delivery is £9.50.
We do not deliver on a Bank Holiday. Our carrier will deliver your parcel between 8 am and 8 pm. A signature may be required on receipt. If you are not around to receive your parcel, a ‘calling card’ will be posted through your door asking you to collect your parcel from the local depot or to arrange redelivery.
Some destinations are listed below
USA standard £17.99 Express £25.99
Europe Standard £13.99 Express £25.99
Asia / Australia Express £25.99
Many more destinations are available inside for registered customers.
Additional Delivery Info
Weight & Delivery Attempts
International orders outside of EU, may be processed via our online store.
However, your order weight total must not exceed 2kg (1 x Dress is approximately 500 grams and 1 x Jilbab is approximately 750 grams). If you wish for your order to exceed 2kg, please process separate orders with separate shipping costs – your shipments will be dispatched separately. If we find that your order’s weight totals to more than 2kg, we may contact you to request further shipping fees.
The import duties or taxes are charged from your own customs office which you should pay when importing goods, this is not a payment to us, and all the taxes duties are buyer’s responsibility, we will not accept the responsibility for customs costs charged.
Russia – Your parcel will be Shipped via Royal Mail. Courier Service is Restricted in Russia; we cannot accept responsibility for any damage/loss which occurs during transit. We are unable to specify a delivery date due to variations in the processing of parcels by Russian Customs. Usual delivery time to Russia is from 5-7 working days. Delays possible.
All customers should provide contact number for all orders – for shipping Services. Courier Company may contact you before delivering orders to your address. We cannot be held responsible for any claims of a parcel being lost.
UK Failed Delivery Attempts
After receiving delivery confirmation for the selected method of delivery, ahdlondon.co will not be held responsible for any missing parcel disputes. Parcels will only be held at the courier depot for 48 hours. If your package fails to be delivered without the arrangement of a re-delivery through direct contact with UK Mail (UK Express Delivery) the parcel is automatically returned to ahdlondon.co with a charge applied to the customer. In such an event, we might refund the customer for 20% the total order price minus the initial shipping fee which is used for the initial delivery service; a total deduction of £3.99. If you still wish to receive the goods from your initial failed order; a new order will need to be placed.
International Failed Delivery Attempts
We will not accept responsibility for packages which are returned to us due to insufficient /incorrect address information. Additional shipping fees will be due for re-sending any order(s). This must be paid in advance of shipment. We will not accept responsibility for items being delivered to the incorrect location due to insufficient/incorrect address information being provided to us.
We will not accept responsibility for the breakage/damage of any of our products that may occur during transit. Ahmed Design ensures that all products are packaged to safeguard protection during the delivery process.
We cannot accept responsibility for the loss of any of our items/parcels during transit due to a fault of a third party service provider (the courier). However, we will assist the customer in liaising with the relevant courier party, to investigate a reported loss and pursue the appropriate channels until the matter is resolved.
If a delivery attempt is deliberately rejected by the customer with refusal to sign for a parcel which was sent following a confirmed order, with the customer thereafter requesting a refund after the goods have already been sent, the initial shipping fees incurred by us and any courier charges incurred for returning the parcel to our London address will be deducted from the total refund value. All our items are made to order/ tailor made and we will only return 20% of your order value.
After receiving delivery confirmation for the selected method of delivery, we will not be held responsible for any missing parcel disputes. Parcels will only be held at the courier depot for up to 2-3 days (time frame will vary with each Country according to courier policies in any given country). Parcel Delivery Company will make several attempts to contact the customer via telephone and email in order to try to arrange a suitable delivery time. If delivery to a neighbour is not possible, the parcel will be returned to our London address with a charge applied by Courier Firm. An invoice will be sent to the customer in such circumstances and goods will be dispatched once all outstanding payments are complete.
Other Delivery Information
Customs and Duty Charges
If you’re ordering products to be delivered outside of the EU, they may be subject to taxes, fees, levies or other charges due to local laws or customs rules. Whoever your order is addressed to is responsible for all customs costs associated with the import of the products, and will be required to pay any additional charges for international delivery. These include import duty, formal customs entry, taxes, levies and other charges that apply outside the EU. If you’re ordering products to be delivered to someone else, make sure that they’re aware that they’ll need to cover this before you order.
Unfortunately we have no control over these charges and cannot offer assistance on these processes. We recommend that you check the import charges applicable in any non-EU country before ordering products to be delivered there.
Because you (or the recipient of the products, if different) will be the importer for all international deliveries of the products, it’s your responsibility to check that any products ordered comply with state and federal government import regulations, and that there are no local requirements or restrictions which may affect your goods. Make sure you check this before you order.
If your order gets stuck in customs, you or the recipient will need to contact your local customs office and pay any additional charges or taxes to release the goods. Miss Abaya cannot do this on your behalf.
Changing Your Delivery Address
We start processing your order as soon as it is submitted, so unfortunately we are unable to change the delivery addresses once the order has been placed.
Please note that any changes you make to your account after an order has been placed will not take effect.
University, BFPO and PO BOX Addresses
We’re happy to deliver your order to your university address. Please ensure you have entered the correct information such as; room number, name of residence hall, building, block or department.
Other Delivery Questions?
Please have a look at our Customer Care page here which may answer your question.