Popular Questions
We are sorry to hear you are having trouble logging in. It may be that your account has not yet been set up!
Don’t worry, getting your account up and running is easy. Just click here and fill in the register form using your email address.
If you already have an account, you can reset your password and log in.
No, if you originally signed up using your Gmail, Microsoft, or X (Twitter) email, you can log in with the matching social login option, and your past orders and account details will still be available.
Currently, we do not support merging accounts. If you log in using a different email than your original account, it will create a new account. To access your previous orders, use the same email you originally signed up with.
If you’re experiencing issues:
- Ensure you’re using the correct email linked to your social account.
- Try clearing your browser cache and cookies.
- If the issue persists, try logging in with your email and password instead.
- Contact our support team for assistance.
Yes! As long as the email used for social login matches the email you originally registered with, you can switch between both login methods anytime.
We’re sorry to hear about the issues with your order. We’re committed to resolving this ASAP for you.
Please reach out to us via email or live chat, providing your order number and a description of the issue. We’ll work on getting it sorted out for you right away.
Yes! We will include a matching hijab with your abaya order.
Yes! We will include a matching coloured niqab with your khimar order.
Order and Delivery Questions
For UK Next Day Delivery at £6.99: Order before 12pm (Mon – Fri) for same-day dispatch. Expect tracked delivery within 1 working day (excluding weekends and holidays).
For UK Standard Delivery (Free for orders over £50): You should receive your order within 3-5 working days.
For Europe Delivery at £14.99: Order before 12pm (Mon – Fri) for same-day dispatch. Expect delivery within 3 working days (excluding weekends and holidays).
For Free Europe Delivery (Orders over £100): You should receive your order within 3-5 working days.
For Rest of the World Delivery at £19.99: Order before 12pm (Mon – Fri) for same-day dispatch. Expect delivery within 7 working days (excluding weekends and holidays).
For Free Rest of the World Delivery (Orders over £200): You should receive your order within 7-14 working days.
Our fulfilment team works really quickly to get your orders picked and packed so we only have a short window where we can cancel an order before a postage label is created.
If you get in touch with us via email or live chat, we will do our best to ensure it is cancelled.
Yes! Any unworn items can be returned to us within 14 days of delivery for a refund. Take a look at our Refund page and Terms and Conditions for more information.
Please note that any return costs are the responsibility of the customer.
You will get a Royal Mail confirmation email once your order has been packaged. You will be able to view your tracking by following the link provided in the email.
For further delivery information, check out our Delivery page here
If you would like the tracking confirmed or it doesn’t seem clear, then please get in touch with your order number, as we’d be more than happy to take a look for you.
UK Mainland
The good news is, delivery is free for orders over £50!
If your order is under £50, a small delivery fee of £6.99 will be charged for tracked next day delivery.
Click here for more delivery information.
Loyalty and Discounts
Certainly! For NHS workers, a 10% discount is available on MISSABAYA. Simply use your NHS email to claim the discount.
Visit our NHS discounts page for more information.
Yes! We provide a 10% student discount on MISSABAYA.
To get the discount code, visit our Student discount page for more information.